Grievance Mechanism

Purpose

This mechanism provides a transparent way for stakeholders to raise concerns about Shayp's operations, ensuring they are addressed fairly and promptly.

Submitting a Grievance

Available Channels

Stakeholders can submit grievances through:

1. Email: Send details to support@shayp.com
2. Online Form: Available on our website at www.shayp.com/contact (select "Submit a concern" from the dropdown menu)
3. In-Person: Speak directly with any manager or the CEO

Grounds for Accepting a Grievance

Shayp will accept grievances that:

1. Relate to Shayp's operations, employees, contractors, or products/services
2. Identify a specific concern or incident
3. Are submitted in good faith

How Resolutions Will Be Facilitated

1. Investigation: A designated team member will investigate the grievance.

2. Resolution Options: Based on the investigation, we may implement:

   • Corrective action (policy changes, operational improvements)
   • Formal apology
   • Preventive measures to avoid similar issues
   • Other appropriate solutions
     
     

3. Communication: We will communicate the resolution to the person who submitted the grievance, along with an explanation.

4. Timeline:

   • Acknowledgment: Within 5 working days
   • Resolution proposal: Within 15 working days for standard issues
   • Implementation: As soon as practicable

Confidentiality

We respect the privacy of all parties involved. Information will only be shared with those directly involved in resolving the issue.