FAQ

The water leak experts at Shayp simply check the compatibility of your water meters remotely. You then book your installation dates and all we ask you is to guarantee easy access to the water meters.

The installer will place the Shayp device on your water-meter using either the corresponding pulse emitter or a adapted sensor, and you will be able to start improving your water efficiency.

The installer ensures that pulse emitter or sensor is placed correctly and that there is connectivity. Once it's confirmed, the device is simply connected and all the data is transferred straight to the cloud. Once the installation is done, register on app.shayp.io to create your account and you can start your water monitor.

No. There will be a professional installation by water leak experts at Shayp

The longest part is getting to the water meter, but the installation only takes a few minutes. You should count approximately 30 minutes between buildings that are within the same vicinity.

Not at all, our installation requires no renovations or costly adaptations: not even a Wi-Fi or power outlet is needed to install this non-invasive wireless device.

Most standard water meters are compatible. If you have any doubt, check the images below. If your water meter looks anything like this, it is compatible. Otherwise, we can consult your water utility to make any changes if required.

No. Shayp needs no wifi, no ethernet cable, and no internet connection since messages are sent through the Sigfox network, an ultra low power, long-range radiofrequency. To learn more about our device, please visit this page.

No. Your router works with a single battery that should last 10 years. You will receive an end of life notification to plan ahead of its replacement. To learn more about our wireless water meter reading system, please visit this page.

The router is turned off 99% of the time and sends the equivalent of one SMS per hour (data transmission) to the Sigfox antenna. Sigfox radio waves radiate 18 times less than smartphones.

Shayp provides you with a wireless water meter reading system which only takes a few minutes to connect to the existing water meter. Then the high-performance external antenna transmits messages flawlessly on an hourly basis providing minute precision granularity. With the help of machine learning any abnormal continuous flow of water is reliably flagged as a leak. Once detected you’ll be notified immediately. Watch this video to learn more.

Our battery is designed to last 10 years. You should receive an end to life notification in order to plan ahead its replacement. If you subscribed to Shayp, send us back your device and we will replace it. You will get a discount. If you paid at once, you will have to buy a new device. You will also get a discount. Our router will be 100% recycled. To learn more about our wireless water meter reading system, please visit the hardware page.

Yes our router is IP67 waterproof and dust resistant but it's not intended to be submerged in water. To learn more about our device, please visit the hardware page.

Yes, the router has been designed to withstand harsh weather and humid conditions.

All good, the Shayp wireless water meter reading system works on a battery and does not use wifi, but rather a stand-alone connection. So even without power, the service will go on.

The wireless water meter reading system is under guarantee for as long as you are subscribed to our software service.

Yes! Shayp can provide you a certification to prove that your buildings are water efficient. Shayp can also help building managers to obtain environmental certifications such as BREEAM for instance. Check our blog to have more info about certificates.

Yes. If you need to use your Shayp device for another building you will need to reconnect your router using the app. Please remember to email support@shayp.com to let us know you have moved so we can update your details.

Once you have access to your Shayp account, you can decide how you wish to be notified of a leak: whether it be by sending you a text message, an email, or by sending an alert to a specific URL - and this way integrating your alerts to a platform that you may already use. This will improve your water use efficiency.

Shayp's water leak experts detect the minimum water flows during unoccupied times of the building, even buildings with night activity. Shayp reliably detects leaks using “machine learning” and statistical methods that adapt to the consumption pattern of the building. If you wish to learn more about our algorithm, check this page.

Leaks over 4 liters per hour (a trickle) can be detected within an hour, small ones require more time, but the detection of both of them will improve your water use efficiency. In big buildings, leaks are detected within a couple of hours. The detection will be accurate from 24h after the installation.

It depends on the precision of your water meter. We can detect leaks as small as 50-60 mL per min.

If that ever happens, please send us an email to this address: support@shayp.com. Do note that Shayp cannot detect leakages that are not from the water supply piping system.

Once you are logged in your Shayp account, go to Devices and follow your water consumption for each of your monitored buildings. You will find there the total amount of water leaked and the cost of the leak. You will find there as well an automated inventory of indexes. If you wish to learn more about our technology, go to this page.

Shayp is a webapp, which thus will not take any space on your mobile.

• For Android: the first time you connect to your account, a banner on the app will offer you the option to pin the webapp on your Home Screen. Simply click on “yes”. If the banner does not appear, just go to parameters of your web browser and select “desktop”.
• For Iphone: select “Home screen” in the suggested options at the bottom of your Safari browser.

Our water leak experts at Shayp will send you an email inviting you to set up your account by creating a password. Once it is done, simply press the “login” button at the top right corner of the Shayp website.

Connect to your account here and click on the parameters logo at the top right corner of your Shayp platform. You will be able to change any personal information there.

If you need any help with your wireless water meter reading system or account please send us an email to the following address: support@shayp.com.

If you cannot find the leak, please reach out to us. Our water leak experts will give you some tips and advice and we can suggest one of our trustworthy leak detection partners if needed.

You will receive a few notifications to warn you about your leak, but we will not spam you. However, if we notice that the leak is changing, we will send you new notifications. But what is more important: you will keep loosing water and money.

Shayp is a fully integrated service that helps building managers and insurers eliminate leaks and related damages thanks to a simple to install and easy-to-use device made in Europe. We keep properties safe and water bills under control, improving the water efficiency in your buildings. Since water is for life, it’s our responsibility to save it. If you are interested in learning more about our environmental engagements, please visit this page.

Absolutely! Please fill in the form you will find on this page and our water leak experts will get back to you as soon as possible.

A vast majority of leakages go undetected or unreported, which can account for 15-60% of the water bill on average. Daily or monthly readings will not suffice to reliably detect discrepancies. Water damage is also the most frequent insurance claim, costing hundreds of thousands of euros at times. You would be having a positive impact in your pocket and our planet. Go for the water efficiency with our device.

Shayp's wireless water meter reading system is designed for all types of properties ranging from industires, high rise buildings, stadiums to fountains, retail stores and homes. We monitor buildings in healthcare, hospitality, government, universities, schools, care homes, multiresidential buildings, etc...

Personal data is owned by the user or the buyer (water company or insurance) and that data is under GPDR. Learn more about Privacy Policy here.

Shayp's water leak experts detect the minimum water flows during unoccupied times of the building, even buildings with night activity. Shayp reliably detects leaks using “machine learning” and statistical methods that adapt to the consumption pattern of the building. If you wish to learn more about our algorithm, check this page.

Shayp's water leak experts detect the minimum water flows during unoccupied times of the building, even buildings with night activity. Shayp reliably detects leaks using “machine learning” and statistical methods that adapt to the consumption pattern of the building. If you wish to learn more about our algorithm, check this page.